IT consulting, also referred to as technology consulting, relates to services directed at helping clients on how they can utilise information technology (IT) and digital to optimally achieve their business goals. The IT consulting segment takes care of both advisory and implementation services, but excludes transactional IT activities.
The market for technology and IT consulting services is approximately worth $48 billion, representing roughly 20% of the total global consulting market. The (broader) market for IT consulting services consists of eight main disciplines:
- IT Strategy
- IT Architecture
- IT Implementation
- ERP services
IT strategy focuses on strategic IT propositions and IT advisory
IT architecture looks at the IT processes and systems, and defines the technological blueprint that entitles business processes. The other IT consulting services are:
- Systems Integration
- Data Analytics
- IT Security
- Software Management
Enterprise Resource Planning (ERP) services are activities that assist clients with designing, implementing and/or maintaining ERP systems and modules. Key manifesto include ERP package selections, business process redesigns based on an ERP template, and implementations of, for instance, SAP or Oracle products.
The systems integration domain looks at how different computing systems and software applications can link together in order to make sure that systems acts as a coordinated whole. It often involves ensuring ERP systems/modules can interconnect with other, more tailored applications that run in the IT landscape.
Data analytics, an upcoming domain, centres around techniques and tools that can turn large amounts of data into precious information in order to support decision making. Representative propositions in this segment are business intelligence, workforce analytics, customer intelligence, data warehousing (big data) and predictive modeling.